WillsEducation
Business Strategy14 min readPublished 8 February 2026

StarbucksStarbucks Rewards: the loyalty programme that runs on data.

Loyalty AnalyticsDigital TransformationRetail
Starbucks case study cover

The story

How Starbucks turned a coffee chain into a data company, the predictive models that drive personalised offers inside the app, and the operational decisions those models unlock for 35,000+ stores.

What you’ll learn

  • 01Customer lifetime value modelling inside a franchise-licensing hybrid
  • 02Next-best-action marketing at daily granularity
  • 03Store-level demand forecasting for labour and inventory

Full case study

Coming Soon!

We’re finalising the deep-dive on Starbucks with our mentor team. The summary and key lessons above are the spine of the full breakdown, drop your email through Apply Now to be the first to read it when it lands.

Alumni outcome

SW

Sophie Williams

BI Analyst, 4 yrs stuck BI Manager, Deloitte UK

The Starbucks loyalty breakdown gave me the exact narrative arc for a stakeholder pitch I had been struggling with for months. It was the turning point in my promotion conversation.

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